Mick Jagger probably wasn't thinking about his attorney when he recorded "(I Can't Get No) Satisfaction" back in 1965. But these days, general counsel may well be singing that tune. Satisfaction with outside law firms is "particularly low" right now, says Marcie Borgal, an analyst with a consulting company that interviewed more than 200 GCs and deputy and associate GCs at Fortune 1000 corporations. How bad is it? More than half of companies changed their primary firm in the last two years.
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